Voicemail Greetings | Voice Messaging Services | Voicemail

Posted on August 30, 2013 by ameadmin in Voicemail

Voicemail Greetings: Getting Rid of the Impersonality

Voicemail Greetings: “Hello, we’re not working today, but please leave your voicemail after the beep and we will contact you soon”

How annoying this sounds, doesn’t it? How annoying to call a company which claims to be professional and be obliged to listen to this dull, impersonal message.

Would you leave them your message after the beep? Would you call them the next day?

Probably not.

If your voicemail greetings are similar with what you have just read above, then you are in big trouble. It is time to learn how to make your voice messaging service more… customer friendly.

Here are some tips to help you craft your personalized copy:

Tell people who they have called. Once you greet them, tell them that they’ve called [YourCompanyName]. If you have a catchy motto, include it in your message. For example: “Hello! Welcome to [YourCompanyName], the place where you can make your dreams come true”

…or something like that. But you get the point: your voicemail must express your companies personality.

Tell them why you are not available at that moment. And do not do it as if they interrupted you from something. Be friendly – use jokes if appropriate. For example, you could say something around the lines of: “Unfortunately, our working hours end at 5 PM, but don’t worry. You can leave us a voice message and we will listen to it first thing in the morning. Promise!”
Give them brief and clear instructions about how they should leave their voicemail. Be short with your instructions: ask them to leave their name and a form of contact (either phone number or email address). It can be like this: “To make it easy to get back to you, please leave your full name and contact details after the beep, and then continue with your inquiry”.

If you cannot get your head around writing your voicemail greetings, we suggest contacting someone who has experience in the field.

On Hold Phone Messages | Telephone Message | On Hold Systems

Posted on August 23, 2013 by ameadmin in message on hold

On Hold Phone Messages and What Do You Do When Traditional Customer Service Is Not Enough?

On hold phone messages– What we understand by “traditional” customer service is the following scenario: a customer is disappointed in a product or a service, so they either CALL or VISIT the company where they bought it from. They are put in contact with a customer service representative who tries to help the customer however they can.

But what do you do when this traditional way of keeping in touch with your customers is no longer enough for your business?

Here are some ideas which might help you overcome the challenges of modern technology:

Use social media as a customer service. On social media, if a person recommends a product, their recommendation can reach thousands of people. Unfortunately for many, this works the same with complaints. So make sure you are present on social media and use the platforms as a way to keep in touch with your customers.
Use live chat on your website. Besides on hold phone messages, or the use of on hold systems live chat is an incredibly easy way to talk with your clients. You can also include a Contact page on your website, but live chat helps people find an answer to their inquiries sooner and easier.
Reply via emails. Offer an email address as a means of contact. You’d be surprised to find out how many people prefer to write you an email than call.
Organize live meetings with customers and ask them to suggest ways to improve your products or services. The best way to take your merchandise to the next level is to listen to what people have to say. And what other better way to do that than have them all come to one place and show you how they would like your product to be? Alternatively, you can include a Suggestions section on your website.
Use on hold phone messages. Custom created telephone messages are a great addition to phone calls and you can use them to deliver important information about your business to your customers.

Which one of these 5 tips are you planning to implement in your business?

Telephone Message | Phone messages | Music on Hold

Posted on July 26, 2013 by ameadmin in message on hold

Help Where You Least Expect It : Telephone Messages and Copy writing

Telephone Message can help your business message to get across. You want it to be available everywhere, at any time. Are you using your company phones to your advantage?

Music on hold is a great means of entertaining your callers, but you can also use it as a means of informing your prospects about your latest offers and sales.

But how can you do that?

First of all you need to find someone who knows what your business is all about. Or find someone who is willing to learn all about your business. A copywriter is the perfect person for that.

And they are perfect because they know their way with words. Crafting texts for music on hold for phone is not as easy as it seems at first sight. A professional, skilled copywriter will know what language to use to approach prospects on the phone. They are also versatile with the tone they adopt and the style of the text.

If you work with a copywriter to craft your business telephone message you can significantly increase your selling rate. Keep in mind that people who phone you do it to buy from you, so you want to make sure they are fully informed about your offers the moment you get in touch with them.

A copywriter will help you:

Choose the right music background for your telephone message
Write a perfectly long text (that is, not too long, but not too short)
Find a “hook” for your text – this is a technique through which they attract people’s attention and make them concentrate on your message
Give your telephone message a personality – you want your texts to express the personality of your business and a copywriter can help you do that.

Did you ever work with a copywriter to help you come up with a text for music on hold for phone? Were you happy with the results?

music on hold, music on hold phone, telephone message

Hold Messages | On Hold Messages | Information on Hold

Posted on July 26, 2013 by ameadmin in message on hold

Please Hold: How to Use On Hold Messages

Hold Messages…, let’s face it: on hold messages are annoying. On hold music is even more. People have grown sick of hearing the same dull elevator music while they wait for your answer on the phone.

The truth is phone messages are a very powerful tool if used correctly. In fact, studies have shown that they decrease the hang up rate by 90% – that means almost all of your prospects STICK to the phone message and wait for your answer.

If you want to know how you can do this, read on… you will like the information in this article.

On hold messages are almost as old as the phone, but the reason why people and business owners still use them is because they still work.

People who use the phone to contact you do it for 2 reasons:

– To report a fault in your business

– To make a purchase

While the first reason really only leaves you with a single choice (answer FAST and have a good explanation), those who want to make a purchase can be CONVINCED without you having to tell them anything.

Use on hold messages to grasp their attention; explain to them in detail how they can benefit from your product or service; inform them about the special offers that you have. Remember there is plenty of information that you can pass on to your customers while they wait by the phone, it would be a pity to waste their time playing lounge music when they can be sold!

Can I use phone messages with my phone system?

Unless you have an ancient phone, then yes, you can. Most companies are already using devices which can support hold messages and they have no idea about it.

hold messages, information on hold, phone messages